Airline Stationery Co. Inc. has established the following policies and procedures with regards to use of our Internet site:

Payment & Pricing

The prices advertised on this site are for Internet orders. Prices and the availability of items are subject to change without notice. List prices used on this site are the manufacturers' suggested retail prices and may not be indicative of the actual selling prices in your area. Any reference to 'savings' used on this site indicates the average savings off the list price. Your actual savings may vary depending upon the goods purchased and the date of the transaction. We reserve the right to limit sales, including the right to prohibit sales to re-sellers. We are not responsible for typographical or photographic errors.

Airline Stationery Co. Inc. accepts Visa, MasterCard, American Express, Optima, Diner's Club, JCB and Discover credit cards for all purchases. In addition we offer Net 30 terms to approved corporate charge account clients. To fill out our corporate charge account application, please click here.

Shipping & Handling

Orders placed by 5:00PM local time are generally delivered the next business day. Depending on the weight and size of your orders, they may be delivered by either UPS or common carrier trucking.

Orders are not shipped on the following holidays:

  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas Eve
  • Christmas Day
  • New Year's Eve
  • New Year's Day
We can only ship to the 48 contiguous United States (Hawaii and Alaska are excluded). We cannot ship to territories or commonwealths such as Guam, Puerto Rico, and the US Virgin Islands, or to P.O. or A.P.O. boxes.

Cancellations & Returns

All products sold by Airline Stationery Co. Inc. are covered under our 60-day guarantee. Items can be returned for refund or replacement subject to certain restrictions. All products must have a Returned Merchandise Authorization (RMA) issued by Airline Stationery Co. Inc. or the product manufacturer. The RMA is valid for 15 days from date of issuance. Retain all delivery receipts for reference purposes. Our packing slips contain the forms necessary to process your return, and returns are only accepted accompanied by this form.

Refused or undeliverable shipments are subject to a restocking fee of 15% plus applicable shipping fees. Items can be returned for refund or replacement subject to the following restrictions:

  • All products must be returned in original condition including packaging, documentation, warranty cards, manuals and accessories.
  • Defective consumables (toner cartridges, refills, etc.) are non-refundable unless returned in their original packaging.
  • All returns must be shipped freight prepaid to the address shown on our RMA, unless an error was made on our part. In such cases, we will arrange to pick up your return.
  • All non-product related fees (shipping and transaction) are non-refundable when the return is due to customer error.
Special Order Furniture Set Up orders cannot be returned for any reason after they have been accepted for delivery. When accepting a Special Order Furniture Set Up order, inspect the merchandise carefully. If there is damage or the item is defective, call Customer Service immediately at 212-532-6525. If you are unable to reach our Customer Service Department for any reason, refuse the delivery. If merchandise is damaged or defective, a restocking fee will not be assessed.

Airline Stationery Co. Inc. reserves the right to cancel a sale or to issue a RMA for merchandise advertised in error, unexpectedly out of stock, does not conform to specifications, or was shipped in error.

Backorders

Airline Stationery Co. Inc. currently offers over 300,000 items for sale. We pride ourselves on maintaining an extremely high level of inventory in all of our distribution facilities. On occasion, a particular item may be out of stock at the facility closest to your office. If an item is out of stock, we advise you of this information at the time of your order. You may contact our Customer Service Department to check the availability of an item at another facility and additional shipping charges may apply if you choose to order an item from a facility outside of your area. Items that are out of stock are placed on backorder and shipped to you as soon as they become available. To check the status of an order, visit the Open Orders area of our site after you login.

Taxation

We only collect sales tax on shipments made within the states of New York and New Jersey. We only accept reseller or tax-exempt certificates if they are submitted prior to making your purchase. To submit your tax-exempt certificate, call our Customer Service Department at 212-532-6525.

Copyright

The information contained in this site including all images, illustrations, designs, photographs, documentation and other materials that appear herein are copyrights, trademarks, trade dress or other intellectual property owned, controlled, or licensed (all of which, collectively, are herein referred to as the 'Contents') by Airline Stationery Co. Inc. or its subsidiaries and affiliates (airlineinc.com) or are the property of their respective owners. The name airlineinc.com or Airlineinc.com and the airlineinc.com logo are registered marks of Airline Stationery Co. Inc.

Permission is granted to display, copy, distribute, download, and print in hard copy portions of this site for the purposes of:

  • Placing an order with airlineinc.com
  • Using this site as a shopping resource provided the site is not modified, and all copyright and other proprietary notices contained in the contents are retained.
Except in connection with shopping or placing an order, none of the contents may be copied, reproduced, distributed, republished, downloaded, displayed, posted electronically or mechanically, transmitted or recorded in any manner.

Tracking Orders

Airline Stationery Co. Inc. ships all merchandise by either UPS or common carrier trucking. Orders that exceed UPS requirements pertaining to size and weight are shipped via local common carrier trucking. All orders placed by 5:00PM local time are generally delivered the next business day. If you have placed a special order Furniture Set Up order, please be advised that these deliveries generally take 3-5 days. Call our Customer Service Department for tracking information at 212-532-6525.

Disclaimers

  • Liability Disclaimer
    In no event shall Airline Stationery Co. Inc. be liable for special, indirect, exemplary, or consequential damages or any damages whatsoever, including but not limited to, loss of use, data, or profits, without regard to the form of any action, including, but not limited to contract, negligence, or other actions, all arising out of or in connection with the use, copying, or display of the contents of this site. In an effort to provide our customers with the most current information, Airline Stationery Co. Inc. at certain times, will make changes in the contents, and in the products or services described on this site.

  • Advertising Disclaimer
    Airline Stationery Co. Inc. is not responsible for product prices advertised in error. Advertised prices and available quantities are subject to change without notice. Prices advertised via e-mail are valid for 5 days from the date of issue. Items displayed may differ from the item for sale.

System Availability

Airline Stationery Co. Inc. makes every effort to maintain 100% system availability, except during scheduled maintenance periods. Should we experience technical difficulties, Airline Stationery Co. Inc. is not responsible for orders that are not processed or accepted.

Privacy & Security

Please review this site's terms of use that govern your use of and purchase of products from our site. By accessing, browsing, or using this site, you acknowledge that you have read, understand, and agree that you are obligated by these terms. If you do not agree to these terms, please do not use this site.

Airline Stationery Co. Inc. controls and operates this site from its offices within the United States. Claims relating to, including the use of, this site, and the materials contained herein are governed by the laws of the United States and New York State. If you do not agree, please do not use this site. If you choose to access this site from another location, do so on your own initiative and understand that you are responsible for compliance with applicable laws.

Airline Stationery Co. Inc. may revise these terms of use by updating this posting. You agree that in the event any portion of these site terms is found to be unenforceable, the remainder of these site terms and conditions shall remain in full force and effect. By using this site, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the current terms of use to which you are bound.

You agree that any material, information, and ideas that you transmit to this site or otherwise provide to Airline Stationery Co. Inc. shall be and remain Airline Stationery Co. Inc.'s property.

All information is treated as non-confidential and non-proprietary. Airline Stationery Co. Inc. shall be under no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose, and distribute the information to others without limitation.

In addition, Airline Stationery Co. Inc. shall be free to use any ideas, concepts, or knowledge, contained in such information for any purpose whatsoever including but not limited to, developing, manufacturing, or marketing products incorporating such information. You further agree that Airline Stationery Co. Inc. may use information about your demographics and use of this site in any manner that does not reveal your identity. In addition, you agree, and are hereby put on notice, that you are prohibited from posting or transmitting to or from this site any unlawful, threatening, libelous, defamatory, inflammatory, pornographic, or profane material or any other material that could give rise to any civil or criminal liability under law. You are solely responsible for the content or any comments you make.

To protect your credit card information, we will not display the entire card number. We will only display the first four digits of the card followed by asterisks. We use SSL, 40-bit VeriSign encryption technology to encrypt your information, ensuring that your transactions stay private and protected.

To protect your privacy, Airline Stationery Co. Inc. will not sell, distribute, or make available any of our customer identity information to third parties. This information is for the sole use of Airline Stationery Co. Inc., and we will use it only according with the terms outlined above.

By utilizing Secure Socket Layers (SSL) our secure server software encrypts information, ensuring that your transactions stay private and protected. If you are experiencing problems accessing our SSL server, which provides encrypted data transmission of your credit card, we suggest that you upgrade to the latest version of your browser.